This website is owned and operated by Disability Holidays Guide (‘our’,’ we’ or ‘us’). Disability Holidays Guide is the controller of all personal information collected on this website.
Disability Holidays Guide believe strongly in protecting the privacy of all website users (‘you’, ‘yours’) and this notice sets out how we use your personal data.
This Website contains Hyperlinks to third party websites. We are not responsible for the privacy practices or the content of those websites. Please read any privacy policies before agreeing to terms or using third party websites.
What Data (‘Personal Information’) Do We Gather From You?
We gather personal information such as first and last names, telephone numbers and email addresses that you provide voluntarily when you fill in appropriate sections of our website. For example, when you complete the ‘Contact Us’ section, you provide us with personal information which we hold and use for the purposes set out in the next section.
Use of Your Personal Information
Our main aim in gathering your personal information is to provide you with the services you request. Any personal information supplied to us via this website or over the telephone is stored in-keeping with the Data Protection Act 1998 (including any further amendments) and the Privacy and Electronic Communications Regulations 2003.
We use your personal data:
• For services or support you request;
• To promote services related to this Website;
• To inform you of user or service updates;
• To customise, measure and improve our services, content and advertising;
• To analyse web usage;
• To analyse effectiveness of marketing campaigns
• To assist people in communicating with Advertisers featured on this website;
How We May Disclose and Share Your Personal Information
We may disclose your personal data to enforce our policies, or where we are permitted to do so by law.We may also share you personal data with:
• One of our Advertisers/ Partners if you have requested their services or if you have requested to be provided with information by them;
• An Advertiser if you have done business with them via an introduction of this Website;
• A third party performing services on our behalf;
• Any third party you have asked us to share you personal information with such as Facebook, Twitter and Google+
If, in the future, a third party acquires Disability Holidays Guide or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be on of the transferred assets.
The Contact Us form
If you fill in your details in our ‘Contact Us’ section, we use your personal information in order that we can contact you and respond to any questions and needs that you may have. We use your personal Information so that we can carry out your requests.
We offer an email enquiry messaging system, which you may use to make direct contact with an Advertiser. Completed enquiry forms will be forwarded to the email address provided by the Advertiser of the relevant company or property, so that they can reply directly to you. We do not receive, copy or store communications between you and any of our Advertisers. If you choose to send an enquiry though our system, do not share information that you are not prepared to allow the Advertiser to have.
My Travel Ideas
When registering for ‘My Travel Ideas’ you will be asked to supply your email address in order to create an account. We will use the email address submitted to provide you with updates and information about our advertisers and us. You will also be given a secure password to a login to your account. You must maintain the confidentiality of your password and not reveal it to anyone. You must immediately notify us if you know or suspect that your password has been disclosed to any other person, so that we can protect your privacy.
If you sign up to receive our newsletter, we will use the email address you have submitted to provide you with updates and information about our advertisers and us. You can opt to unsubscribe at any point.
Advertise/ Add Your Site
When registering to Advertise or Add Your Website, you will be asked to provide a contact name, company details including name, address, telephone, web address and email address. If your application is successful, company details will be published on www.DisabilityHolidaysGuide.com. We do not disclose any contact names (unless you have asked us to). We will also use these details in order to communicate with you regarding invoices, payments, special offers, updates, enquiries and complaints. We do not sell or share information other than for advertising purposes on this website. You will also be granted access to the Advertiser Control Panel to maintain your advertising. Your secure password must not be disclosed to any other person and if you suspect it has, you must immediately notify us.
To provide maximum security to our Advertisers, Disability Holidays Guide Processes credit and debit card payments through PayPal, a secure and reliable payment platform. We do not store or save any financial details (e.g account details, credit card details) of our Advertisers.
Protection of Your Personal Information and Retention
The Internet is not a secure medium and Disability Holidays Guide cannot absolutely guarantee the security of your personal information provided over the Internet. However, we have put in place various security measures as set out below:
The Disability Holidays Guide website and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The Website uses the latest technology with full backups. All our outgoing and incoming email is scanned for viruses. If you have asked us to share data with third party sites, however, (such as Facebook and Twitter) their servers may not be secure.
When paying for Advertising Services by credit or debit card, our processing agent, PayPal, stores card information, and we ask them to keep that data secure.
Phising or False Emails
Disability Holidays Guide will not ask for credit card, login, password or account details via email. If you receive unsolicited email that appears to be from us that requests your personal information by clicking on a link, that email is likely to have been sent by someone trying to unlawfully obtain your information and is referred to as a ‘phisher’ or ‘spoofer’. Please do not click on the link and contact us at firstname.lastname@example.org
Accessing and Updating
You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by using the methods listed below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.
If at anytime, you would like to correct the personal information we have about you or if you would like to change your preference for contacts from us, you can let us know by:
• Emailing us at email@example.com
• Logging in to your ‘My Travel Ideas’ and editing your details
• Logging into your ‘Advertiser Control Panel’ and submitting new details
• Clicking the ‘I forgot my password’ to reset your password
How Do I Opt Out of Receiving Marketing Communications From You?
You may opt-out of receiving marketing communications from us by:
• Emailing us at firstname.lastname@example.org
• Use the Unsubscribe function at the bottom of an email newsletter
Questions or Complaints: Contact Us