Our website uses cookies to help improve your experience

A functional cookie has been placed on your machine to aid your use of this website More details



Select Country

Popular Destinations

Quick Search

Disability Holidays

Privacy Policy

This website is owned and operated by Disability Holidays Guide (‘our’,’ we’ or ‘us’). Disability Holidays Guide is the controller of all personal information collected on this website.

Disability Holidays Guide believe strongly in protecting the privacy of all website users (‘you’, ‘yours’) and this notice sets out how we use your personal data.

By registering on this Website, sending enquiries or signing up for our newsletter, you consent to the collection, use and transfer of your personal information under the terms of this privacy policy.

This Website contains Hyperlinks to third party websites. We are not responsible for the privacy practices or the content of those websites. Please read any privacy policies before agreeing to terms or using third party websites.

What Data (‘Personal Information’) Do We Gather From You?

We gather personal information such as first and last names, telephone numbers and email addresses that you provide voluntarily when you fill in appropriate sections of our website. For example, when you complete the ‘Contact Us’ section, you provide us with personal information which we hold and use for the purposes set out in the next section.

Use of Your Personal Information

Our main aim in gathering your personal information is to provide you with the services you request. Any personal information supplied to us via this website or over the telephone is stored in-keeping with the Data Protection Act 1998 (including any further amendments) and the Privacy and Electronic Communications Regulations 2003.

We use your personal data:
• For services or support you request;
• To promote services related to this Website;
• To inform you of user or service updates;
• To customise, measure and improve our services, content and advertising;
• To analyse web usage;
• To analyse effectiveness of marketing campaigns
• To assist people in communicating with Advertisers featured on this website;
• To prevent activity we determine to be potentially illegal, unlawful or harmful and to enforce our Privacy Policy and Terms and Conditions of Web Use and Advertising


How We May Disclose and Share Your Personal Information

We may disclose your personal data to enforce our policies, or where we are permitted to do so by law.We may also share you personal data with:

• One of our Advertisers/ Partners if you have requested their services or if you have requested to be provided with information by them;
• An Advertiser if you have done business with them via an introduction of this Website;
• A third party performing services on our behalf;
• Any third party you have asked us to share you personal information with such as Facebook, Twitter and Google+

If, in the future, a third party acquires Disability Holidays Guide or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be on of the transferred assets.


The Contact Us form

If you fill in your details in our ‘Contact Us’ section, we use your personal information in order that we can contact you and respond to any questions and needs that you may have. We use your personal Information so that we can carry out your requests.

Enquire Button

We offer an email enquiry messaging system, which you may use to make direct contact with an Advertiser. Completed enquiry forms will be forwarded to the email address provided by the Advertiser of the relevant company or property, so that they can reply directly to you. We do not receive, copy or store communications between you and any of our Advertisers. If you choose to send an enquiry though our system, do not share information that you are not prepared to allow the Advertiser to have.

My Travel Ideas

When registering for ‘My Travel Ideas’ you will be asked to supply your email address in order to create an account. We will use the email address submitted to provide you with updates and information about our advertisers and us. You will also be given a secure password to a login to your account. You must maintain the confidentiality of your password and not reveal it to anyone. You must immediately notify us if you know or suspect that your password has been disclosed to any other person, so that we can protect your privacy.


If you sign up to receive our newsletter, we will use the email address you have submitted to provide you with updates and information about our advertisers and us. You can opt to unsubscribe at any point.

Advertise/ Add Your Site

When registering to Advertise or Add Your Website, you will be asked to provide a contact name, company details including name, address, telephone, web address and email address. If your application is successful, company details will be published on www.DisabilityHolidaysGuide.com. We do not disclose any contact names (unless you have asked us to). We will also use these details in order to communicate with you regarding invoices, payments, special offers, updates, enquiries and complaints. We do not sell or share information other than for advertising purposes on this website.  You will also be granted access to the Advertiser Control Panel to maintain your advertising. Your secure password must not be disclosed to any other person and if you suspect it has, you must immediately notify us.


To provide maximum security to our Advertisers, Disability Holidays Guide Processes credit and debit card payments through PayPal, a secure and reliable payment platform. We do not store or save any financial details (e.g account details, credit card details) of our Advertisers. 


When you visit this website, we log your Internet Protocol (IP) address and use cookies to recognise your
device (computer or mobile for instance) when you return to our site. We do not collect any other information and have no access to any of your personal details. Allowing certain cookies is a condition of using this website and if you prevent them, we cannot guarantee your security or predict how our website will perform during your visit. We gather and share information concerning the usage of the Website by Users and Advertisers with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our Website use electronic images placed in the web-page code, called pixel tags (also called a ‘clear GIFs’ or ‘Web Beacons’) that can serve many of the same purposes as cookies. Please click here to see our ‘How We Use Cookies’ policy >>>


Protection of Your Personal Information and Retention

The Internet is not a secure medium and Disability Holidays Guide cannot absolutely guarantee the security of your personal information provided over the Internet. However, we have put in place various security measures as set out below:

The Disability Holidays Guide website and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The Website uses the latest technology with full backups. All our outgoing and incoming email is scanned for viruses. If you have asked us to share data with third party sites, however, (such as Facebook and Twitter) their servers may not be secure.

When paying for Advertising Services by credit or debit card, our processing agent, PayPal, stores card information, and we ask them to keep that data secure.

We will retain your personal information for a reasonable period and as it is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as long as the law requires, and then we will delete it.


Phising or False Emails

Disability Holidays Guide will not ask for credit card, login, password or account details via email. If you receive unsolicited email that appears to be from us that requests your personal information by clicking on a link, that email is likely to have been sent by someone trying to unlawfully obtain your information and is referred to as a ‘phisher’ or ‘spoofer’. Please do not click on the link and contact us at admin@disabilityholidaysguide.com


Accessing and Updating

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by using the methods listed below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

If at anytime, you would like to correct the personal information we have about you or if you would like to change your preference for contacts from us, you can let us know by:

• Emailing us at admin@disabilityholidaysguide.com
• Logging in to your ‘My Travel Ideas’ and editing your details
• Logging into your ‘Advertiser Control Panel’ and submitting new details
• Clicking the ‘I forgot my password’ to reset your password


How Do I Opt Out of Receiving Marketing Communications From You?

You may opt-out of receiving marketing communications from us by:
• Emailing us at admin@disabiiltyholidaysguide.com
• Use the Unsubscribe function at the bottom of an email newsletter

Changes to Our Privacy Policy

From time to time, it may be necessary for us to change this privacy policy, so we suggest that you check here periodically.

Questions or Complaints: Contact Us

We reiterate that by submitting your personal information to us you consent to the use of that personal information as set out in this privacy policy. If you have any questions, concerns, comments or complaints about this privacy policy and/or or collection or use of personal information, or if you wish us to stop processiong your personal information for any particular purpose or purposes, then please contact us on admin@disabilityholidaysguide.com or telephone us on +44 (0)845 2269 109.