The hotel has been fully adapted for accessibility, however a Visit Britain formatted Access Statement has been produced to provide additional specific information.
Introduction
Park House is a country house hotel specially adapted for people with disabilities, travelling with or without their carers or companions. Care and assistance is available from an in-house care team. The hotel is able to accommodate and care for a variety of disabilities and requirements. All public areas and 16 main hotel bedrooms are wheelchair accessible.
The hotel is graded 'Exceptional' through the National Accessible Scheme.
Pre-Arrival
• Prior to arrival all guests and/or carers will speak with a member of Reception and/or Nursing staff in order to confirm requirements and general suitability of Park House.
• You can contact us via phone, fax, email.
• The hotel's website has text adjustable buttons and Access Statement is available on website and in large, hard copy print.
• Bookings are processed upon receipt of a completed Reservation form (available in large print if required). Bookings are then confirmed in writing specifying details of terms and conditions relating to payments and deposits.
• Good bus and train links serve the King's Lynn (local town approx 8 miles away) and Sandringham area - accessibility should be checked with individual services. There is a bus stop 250 yards from the hotel. The hotel can assist with arranging collection from main line rail/bus stations by a local accessible taxi service.
The local town of King's Lynn has a shopmobility scheme: Shopmobility, Baker Lane Car Park, Kings Lynn , Norfolk, PE30 2LB.
• Tel: 01553 770 310
• Radar key available
Arrival & Car Parking Facilities
• Accessible parking and drop off area available, assistance with luggage or guests also available.
Main Entrance & Reception
• All public areas are accessible for wheelchairs
• Seating available in the Reception area, front door locked at night
Public Areas - General (Internal)
• All corridors, dining areas and lounges are accessible for wheelchairs
• Hearing loop fitted in main public areas and portable system for use in rooms/other areas
• Corridors have good contrast and are well lit
• There is a staircase and an accessible lift accessing 1st and 2nd floors.
• A call-bell system is in place throughout the hotel, assistance may be sought at any time using this system.
Public Areas - WC
• Wheelchair accessible with side rails if required, call bell system in place.
Restaurant / Dining Room, Bar
• Tables height adjustable and wheelchair accessible, chairs are available with or without arms as required. Menus to suit specialist diets catered for, prior notice preferred. Large print menus available. Individual support is available for guests on a one-to-one basis at mealtimes as required. All meals may be cut up for ease of eating, food may also be pureed/thickened if needed.
Laundry
• Laundry service available through hotel staff, no public machines.
Shop
• Operated several days a week by volunteers who are able to assist with choice and prices as required. Entrance level and accessible.
Treatment room/s
• Not available on site but hotel can book appointments with mobile therapists to visit.
Leisure Facilities
• Leisure area providing large flat screen TV/DVD, board games, puzzles, talking books, large print books, free broadband enabled computer facilities
Outdoor Facilities
• Security lighting is in operation at night and on front and back terraces, there are no WC facilities outside. There are varied sitting out areas throughout grounds of hotel, all in accessible locations. Organized escorted outings and trips to local areas of interest are available including transport.
Conference & Meeting Rooms, Banqueting, Clubs, Entertainment
• Limited facilities, check with hotel for full details
Bedrooms
• All bedrooms accessible (furniture may be moved for specific requirements), some rooms with overhead tracking hoist, other mobile hoists available, all electric raising and lowering beds (twins and singles only), recliner and armchairs available. Flat pile carpet in all rooms.
• Lighting in rooms may be tailored to individual needs individual call bell system, integrated fire panel, guests notified by staff to evacuate if required. Most rooms with digital flat screen, remote control TVs. All rooms accessible including second floor via lift (recently replaced in accordance with disability guidelines regarding contrast/colour/braille symbols etc). Tea and coffee making facilities available in rooms, kettles are corded, mini-fridges by prior arrangement
Bathroom, Shower-room & WC [Ensuite or Shared]
Main hotel rooms are all ensuite, either wet room or bath with shower over. Portable rails available, equipment to raise toilet seat is available, also commodes, some rooms with bathroom hoist facility but mobile hoist always available.
Self-Catering Kitchen Not available
Caravans, Holiday Homes & Twin Units Not applicable
Touring Facilities (Holiday Parks) Not applicable
Boats - Narrow Boat, Cruiser & Hotel Boat Not applicable
Attractions (Displays, exhibits, rides etc.) Not applicable
Grounds and Gardens
Paths, extensive gardens and sensory areas wheelchair accessible with level paving, further accessible paths planned and seating area overlooking the cricket pitch has been completed. Several areas throughout gardens have accessible seating areas. Water feature with protective barrier.
Additional Information
Evacuation procedures explained upon arrival - staff to alert guests individually for hotel evacuation if required, guests remain in rooms/public areas unless informed/assisted otherwise.
• Ongoing staff training relating to infection control, moving and handling, also NVQ training in Care for majority of Care department. Experienced care team on hand 24 hours a day.
• Assistance dogs accepted - grounds available for exercise.
• In accordance with legislation smoking is only permitted outside on back terrace
• Mobile phone signal with most providers is 'patchy' in this area
• Staff are available day and night to assist with any aspect of care provision
Contact Information
• Address: Park House Hotel, Sandringham, King's Lynn, Norfolk PE35 6EH
• Telephone: 01485 543000
• Fax: 01485 540663
• Email: parkinfo@LCDisability.org
• Hours of operation: Office open 8am - 9pm mon-sat, 9am - 4.30pm sun.
• Local accessible taxi numbers: Steve’s Taxi Service 01485 540019/07983 556306’.
Future Plans
• Further accessible paths within hotel grounds