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Disability Holidays

Park House Hotel

01485 543000


Park House Hotel Aims To Give Everyone A Choice

Park House is a country house hotel specially adapted for people with disabilities, travelling with or without their carers or companions. Care and assistance is available from an in-house care team. The hotel is able to accommodate and care for a variety of disabilities and requirements. All public areas and the 16 main hotel bedrooms are wheelchair accessible. The hotel is graded 'Exceptional' through the National Accessible Scheme. Our Award-winning Hotel enables disabled guests and their carers or companions to have a holiday or period of respite together in the Norfolk countryside and is operated by the charity, Leonard Cheshire Disability.  By providing as much or as little care as required, Park House aims to give everyone a choice. Park House Hotel is set in an impressive Victorian country house, within its own grounds amidst soaring trees and rolling parklands of the Sandringham Royal Estate in West Norfolk. The hotel boasts an enviable country location, with easy access to the market town of King's Lynn.

Ref: DHG133AC


  • Wheelchair UsersWheelchair Users
  • Assisted Wheelchair UsersAssisted Wheelchair Users
  • Limited MobilityLimited Mobility
  • Visually ImpairedVisually Impaired
  • Hearing ImpairedHearing Impaired
  • ElderlyElderly
  • Mental IllnessMental Illness
  • CarersCarers
Park House Hotel has been equipped to the very highest of standards. All of our 16 bedrooms (8 single and 8 twin) are ensuite and each is provided with TV and radio, a direct dial telephone and tea/coffee making facilities.
The main reception rooms and all bedrooms have been refurbished to a high standard and our spacious Conservatory area provides a popular meeting place at the very heart of the building.
Throughout the hotel lifts, ramps and automatic doors provide wheelchair access and all bedrooms/bathrooms have been specially equipped, some with overhead hoists and electronic controls to doors. The bedrooms incorporate leading edge technology beds, designed to accommodate specialist needs. Arjo jacuzzi baths are available.

Facilities include

- Shop
- Wi-Fi in the main public areas
- Well-stocked library with talking and large print books
- Broadband enabled computer
- Relaxing lounge area
- Large DVD collection
- Leisure area including piano and art craft equipment
- Optional evening entertainments are available
- The extensive grounds at Park House are fully accessible and include a terraced patio, raised flower beds and wheelchair paths leading through woodland. A heated outdoor swimming pool with Arjo hoist is available between May and September.

The hotel has been fully adapted for accessibility however a Visit Britain formatted Access statement has been produced to provide additional specific information.
The hotel has been fully adapted for accessibility, however a Visit Britain formatted Access Statement has been produced to provide additional specific information.


Park House is a country house hotel specially adapted for people with disabilities, travelling with or without their carers or companions. Care and assistance is available from an in-house care team. The hotel is able to accommodate and care for a variety of disabilities and requirements. All public areas and 16 main hotel bedrooms are wheelchair accessible. 
The hotel is graded 'Exceptional' through the National Accessible Scheme.


• Prior to arrival all guests and/or carers will speak with a member of Reception and/or Nursing staff in order to confirm requirements and general suitability of Park House. 
• You can contact us via phone, fax, email. 
• The hotel's website has text adjustable buttons and Access Statement is available on website and in large, hard copy print. 
• Bookings are processed upon receipt of a completed Reservation form (available in large print if required). Bookings are then confirmed in writing specifying details of terms and conditions relating to payments and deposits. 
• Good bus and train links serve the King's Lynn (local town approx 8 miles away) and Sandringham area - accessibility should be checked with individual services. There is a bus stop 250 yards from the hotel. The hotel can assist with arranging collection from main line rail/bus stations by a local accessible taxi service. 

The local town of King's Lynn has a shopmobility scheme: Shopmobility, Baker Lane Car Park, Kings Lynn , Norfolk, PE30 2LB. 
• Tel: 01553 770 310 
• Radar key available

Arrival & Car Parking Facilities 

• Accessible parking and drop off area available, assistance with luggage or guests also available. 

Main Entrance & Reception 

• All public areas are accessible for wheelchairs 
• Seating available in the Reception area, front door locked at night
Public Areas - General (Internal) 
• All corridors, dining areas and lounges are accessible for wheelchairs 
• Hearing loop fitted in main public areas and portable system for use in rooms/other areas 
• Corridors have good contrast and are well lit 
• There is a staircase and an accessible lift accessing 1st and 2nd floors. 
• A call-bell system is in place throughout the hotel, assistance may be sought at any time using this system.

Public Areas - WC 

• Wheelchair accessible with side rails if required, call bell system in place.

Restaurant / Dining Room, Bar 

• Tables height adjustable and wheelchair accessible, chairs are available with or without arms as required. Menus to suit specialist diets catered for, prior notice preferred. Large print menus available. Individual support is available for guests on a one-to-one basis at mealtimes as required. All meals may be cut up for ease of eating, food may also be pureed/thickened if needed.


• Laundry service available through hotel staff, no public machines.
• Operated several days a week by volunteers who are able to assist with choice and prices as required. Entrance level and accessible.

Treatment room/s 

• Not available on site but hotel can book appointments with mobile therapists to visit.

Leisure Facilities 

• Leisure area providing large flat screen TV/DVD, board games, puzzles, talking books, large print books, free broadband enabled computer facilities

Outdoor Facilities 

• Security lighting is in operation at night and on front and back terraces, there are no WC facilities outside. There are varied sitting out areas throughout grounds of hotel, all in accessible locations. Organized escorted outings and trips to local areas of interest are available including transport.

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment 

• Limited facilities, check with hotel for full details


• All bedrooms accessible (furniture may be moved for specific requirements), some rooms with overhead tracking hoist, other mobile hoists available, all electric raising and lowering beds (twins and singles only), recliner and armchairs available. Flat pile carpet in all rooms. 
• Lighting in rooms may be tailored to individual needs individual call bell system, integrated fire panel, guests notified by staff to evacuate if required. Most rooms with digital flat screen, remote control TVs. All rooms accessible including second floor via lift (recently replaced in accordance with disability guidelines regarding contrast/colour/braille symbols etc). Tea and coffee making facilities available in rooms, kettles are corded, mini-fridges by prior arrangement

Bathroom, Shower-room & WC [Ensuite or Shared] 

Main hotel rooms are all ensuite, either wet room or bath with shower over. Portable rails available, equipment to raise toilet seat is available, also commodes, some rooms with bathroom hoist facility but mobile hoist always available.
Self-Catering Kitchen Not available 
Caravans, Holiday Homes & Twin Units Not applicable 
Touring Facilities (Holiday Parks) Not applicable 
Boats - Narrow Boat, Cruiser & Hotel Boat Not applicable 
Attractions (Displays, exhibits, rides etc.) Not applicable 

Grounds and Gardens 

Paths, extensive gardens and sensory areas wheelchair accessible with level paving, further accessible paths planned and seating area overlooking the cricket pitch has been completed. Several areas throughout gardens have accessible seating areas. Water feature with protective barrier.

Additional Information 

Evacuation procedures explained upon arrival - staff to alert guests individually for hotel evacuation if required, guests remain in rooms/public areas unless informed/assisted otherwise. 
• Ongoing staff training relating to infection control, moving and handling, also NVQ training in Care for majority of Care department. Experienced care team on hand 24 hours a day.
• Assistance dogs accepted - grounds available for exercise. 
• In accordance with legislation smoking is only permitted outside on back terrace 
• Mobile phone signal with most providers is 'patchy' in this area 
• Staff are available day and night to assist with any aspect of care provision

Contact Information 
• Address: Park House Hotel, Sandringham, King's Lynn, Norfolk PE35 6EH 
• Telephone: 01485 543000 
• Fax: 01485 540663 
• Email: parkinfo@LCDisability.org 
• Hours of operation: Office open 8am - 9pm mon-sat, 9am - 4.30pm sun. 
• Local accessible taxi numbers: Steve’s Taxi Service 01485 540019/07983 556306’.

Future Plans 

• Further accessible paths within hotel grounds
Park House Hotel
Leonard Cheshire Disability
King's Lynn
PE35 6EH
United Kingdom

Hours of operation: Office open 8am - 9pm mon-sat, 9am - 4.30pm sun.

Throughout the year an optional programme of excursions are organised to the unspoilt countryside, coastline, nature reserves and stately homes that surround Park House. With the Activities staff and a fleet of adapted vehicles, every guest has an opportunity to explore the West Norfolk area during their stay. The Royal residence at Sandringham House is adjacent to the hotel and is also a popular destination.
King's Lynn, a bustling market town with excellent shopping facilities, and the charming seaside resort of Hunstanton are both nearby. The historic cities of Ely, Cambridge and Norwich can be easily reached and day trips are frequently arranged to the famous Norfolk Broads 

"The staff have been so kind and considerate but without any fuss or embarrassment - thank you all." Mr V, Bedford

"Mum and Dad love Park House, they get treated like royalty, the food is marvellous and the care Mum gets is second to none, the respite care is invaluable to Dad." Mr D, Wiltshire

"Wish we'd known about you 10 years ago!" Mrs S, Nottingham

Winner of the KLFM Best Sports Event of Year 2015 at the West Norfolk Sports Awards 

Finalist 'Care Team Award' 2010 
The Great Eastern Care Awards
A 'Special Award' from the British Hospitality Association 2009, for provision of exceptional access and service to disabled, elderly and those with limited mobiity.
'Access for All' Award 2008 and 2009 Regional enjoy England Awards for Excellence
Winner or Finalist 
'Customer Care' Award 2007-2009 
Norfolk Tourism Awards
'Best Hotel' category 
Norfolk Tourism Awards 2005


Park House Hotel - Accommodation & Care Support Tariff 2016/2017

Up to  April -15th 2016 Single: £128.00 Twin: £110.00

April 16th - October 21st 2016 Single: £185.00 Twin: £170.00

October 22nd - December 20th 2016 Single: £135.00 Twin: £116.00

January 4th 2017 -  April 21st 2017 Single: £135.00 Twin: £116.00

April 16th - October 21st 2016 Single: £185.00 Twin: £170.00

**Autumn/Winter Special Tariff**
(Terms & Conditions apply)

**October 22nd - December 20th 2016   Single: £89 Twin: £83 (min. stay 7 nights)
**January 4th  – April 21st 2017              Single £89 Twin: £83 (min. stay 7 nights)

October 22nd - December 20th 2016 Single: £89.00 Twin: (£83.00 (min. stay 7 Nights)

January 4th 2017 -  April 21st 2017 Single: £89 Twin: £83 (min stay 7 nights)

Christmas & New Year 2016/2017

December 21st 2016 - January 3rd 2017 inclusive: Single: £200.00  Twin: £187.00

This tariff includes full-board on Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day, half-board applies at other times.

All rooms in the Main House are en-suite; Single rooms with walk-in showers and Twin rooms with bathrooms.  Additional bedrooms, with shared facilities, are available in the adjoining Coach House, which are discounted by approximately 50% off the relevant Main House tariff. These rooms are not wheelchair accessible.

Bed & Breakfast is available in all rooms at a reduced rate of approximately £15.00 to £16.00 per night off the standard tariff depending on time of year. (Lunches and evening meals are available at an extra cost).

Light lunches and snacks are available in the restaurant for guests and non-residents every day between 12.30 p.m. and 1.45 p.m. (chargeable). Please make an advance table reservation if you would like lunch on the day of your arrival or departure.  Non-residents are requested to make an advance reservation.

Our Care Packages are designed in order for you to choose the package that most suits your requirements.  This will enable us to meet your needs and ensure continuity of care during your stay. The reassurance of a quality service gives security and confidence to guests and peace of mind to carers, family and friends. Care Packages are outlined below and are provided by our in-house care team.  We are unable to provide one to one care, however a Registered Nurse is available for any relevant issues. Please note that we are unable to offer nursing or personal care to guests under the age of 18.


We would advise you to bring your own electric wheelchair and battery charger. If this is not possible, please indicate on the Guest Information Booklet that you will receive with your confirmation letter.  Please also indicate any other equipment that you will require during your stay. We will endeavour to fulfill your request, but may contact you to discuss further.

Minimal Care

This package is for the guest who is generally independent, but requires occasional or minimal help at times during the day:  £25.00 per day

Daily Care

This package provides ongoing daily support with personal care:  £73.00 per day

Meal Support

For guests who require one to one support at meal times:  £34.00 per day (commencing 2.00 p.m. day of arrival and ceasing after breakfast on day of departure).


For independent guests who would like a Jacuzzi bath or shower with the support of care staff:
£25.00 per bath/shower.

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